Terms of Sale

Key information before you order

The law asks us to give you the following information before you are bound by a contract. Details are in the sections below and on the pages linked.

• Seller. The seller is the company named in the Legal Notice (a company in Istanbul, Türkiye). It makes the goods and dispatches them from Türkiye, so your order is an export. We also give an EU contact address in Amsterdam; see the Legal Notice.
• Main characteristics of the goods. Shown on each product page: name, description, materials where stated, dimensions where stated and photographs.
• Price. The total price of the goods is shown in euro on the product page and in your basket. It includes the import VAT and any customs duty for delivery to your country; you pay nothing more on delivery. Delivery is shown separately before you pay (see “Prices, taxes and import charges”).
• Delivery. Delivery charge: The estimated delivery time is shown at checkout before you pay. We deliver no later than 30 days after the contract is concluded unless we agree otherwise with you.
• Payment. By bank card through our payment provider. You pay when you place the order.
• Right of withdrawal. You have 14 days to withdraw from most orders without giving a reason. There are legal exceptions (for example personalised products). See Withdrawal and Returns, which includes a model withdrawal form.
• Legal guarantee. The goods must conform to the contract. You have a legal guarantee of at least two years from delivery (see “Defective goods”).
• Complaints. Contact us using the details in the Legal Notice. See “Complaints and disputes”.
• Language. The contract is concluded in English.

Who we are

The contract is between you and the seller named in the Legal Notice. “We”, “us” and “our” mean that seller. “You” means a consumer, that is a person buying for purposes outside their trade, business or profession, who is resident in a European Union member state and orders delivery to an address in a country we serve (the list is shown at checkout).

How a contract is made

Placing the goods in your basket is not an order. At checkout you enter your contact and delivery details, review your order and the total price, and tick the box confirming that you have read these terms, the Withdrawal and Returns information and the Privacy Policy. You then press the button marked “Order with obligation to pay”, which takes you to the secure payment screen. Until you complete payment you can correct entries or leave without any commitment.

The contract is concluded when we send you our order confirmation by e-mail after your payment has been received. We keep the order record and you can ask us for a copy.

If we cannot supply an item (for example because of a stock or pricing error) we will tell you without delay and refund anything you have paid for it.

Products

Our products are natural and handmade or hand-finished. Wood grain, colour, texture and hammered or aged metal finishes differ slightly from piece to piece, and your screen may show colours slightly differently. These natural variations are not defects.

Personalised products. Items engraved or marked with a name, date or symbol are made only for you to your specification. Please check the spelling before you order. Personalised items cannot be withdrawn from once made (see Withdrawal and Returns); this does not affect your rights if the item is defective or we made an error.

Prices, taxes and import charges

All prices are in euro (EUR). The price you pay for the goods is the price shown when you place the order, and it will not change after the contract is concluded.

Goods are dispatched from Türkiye with import charges prepaid. When a parcel enters the European Union, import VAT and, where applicable, customs duty and a clearance fee are due under the rules of the destination country. We pay these charges through the carrier; they are included in our prices and the carrier will not ask you for any payment on delivery. If a carrier nevertheless asks you to pay import charges, please contact us before paying; charges that are included in our price will be refunded by us.

Your bank or card issuer may apply currency conversion or foreign transaction fees; these are outside our control.

We issue an invoice for every order in the seller’s name and send it to the e-mail address you give at checkout.

Payment

Payment is taken by bank card through the payment institution named at checkout (PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., Türkiye). Your card details are entered on the payment provider’s own secure screen and are not passed to or stored by us. Your order is processed once payment is complete. If payment fails or is reversed, we are not obliged to deliver.

Delivery

We deliver to the countries listed at checkout, to the delivery address you enter. We dispatch your order within after payment, using an international courier or postal service. The estimated delivery time shown at checkout is counted from dispatch. In any case we deliver without undue delay and no later than 30 days after the contract is concluded.

Delivery charge: It is charged once per order, not per item.

The risk of loss of or damage to the goods passes to you when you or a third party you have named (other than the carrier) takes physical possession of them.

If a parcel is visibly damaged on arrival, please photograph it and tell us as soon as you can so we can help. This is a request to help us resolve things quickly; it does not limit your legal rights.

If a delivery fails because the address is wrong or incomplete, or the parcel is not collected or is refused, please contact us. Additional delivery costs caused by incorrect address details may be charged to you. See also Shipping and Customs.

Your right to withdraw

You may withdraw from the contract within 14 days without giving any reason, except for the goods described as excluded in Withdrawal and Returns. That page explains how to withdraw and contains the model withdrawal form.

Defective goods (legal guarantee)

We must deliver goods that conform to the contract. If goods are not as described, are defective or do not work as they should, you have the rights given by the law of your country, which provide a legal guarantee of conformity of at least two years from delivery. In the first place you can ask us to repair or replace the goods free of charge; if that is not possible or does not solve the problem you can ask for a price reduction or end the contract and be refunded.

To use your rights, contact us (see the Legal Notice) and describe the problem, preferably with photographs and your order number. If goods are defective, were damaged in transit or are not what you ordered, we bear the cost of sending them back and of sending you a replacement. This section does not limit any right you have by law. We do not offer a separate commercial guarantee.

Complaints and disputes

If something is wrong, please contact us first using the details in the Legal Notice; we will answer as soon as we can. If we cannot resolve the matter, you may contact the consumer authority of your country or the European Consumer Centre in your country. You may also bring a claim before the courts of the country where you live.

Personal data

How we use your personal data is explained in the Privacy Policy.

Governing law

This contract is governed by the law of Türkiye. If you are a consumer, you also keep the protection of the mandatory consumer-protection provisions of the law of the country where you habitually live, and you may bring proceedings in the courts of that country.

Changes

We may update these terms. The version in force when you place your order applies to that order. Version: 18 October 2026.